Creating a positive customer experience (CX) is more challenging than you think. Sometimes businesses have a good streak with customers. Then, out of nowhere everything goes downhill. And we all know, when business is bad, everybody loses. 8 attitudes that will ruin your customer experience Here are 8 attitudes that will ruin your customer experience...
Read moreUnleashing a new sales representative into the halls of physicians’ offices without proper medical sales training is a bit like driving a Porsche without a windshield, gas pedal or a steering wheel. In both cases, the idea, in concept, makes sense; but like that funky Porsche, the results will be haphazard, misguided – and most...
Read moreActive listening skills can not only help build better business relationships with your customers, partners, and vendors; but they can also increase your chances of promotion. When the Harvard Business Review surveyed subscribers to find out the most important requirement for making an executive promotable, subscribers overwhelmingly rated the ability to communicate at the top...
Read moreIt’s not easy to capture the attention of an audience, let alone keep them interested! For trainers, the job can be even more challenging. So, here’s a little help to make your next training pop.
Read moreIn today’s dynamic sales environment, businesses and leaders are progressively looking for new strategies on how to motivate resellers for high performance. The ideal reseller is highly energized, invested in organizational growth, and efficient about getting products into the hands of the happy consumer. However, studies indicate the vast majority of workers are disengaged and...
Read moreMany businesses want to be customer focused, but get stuck when it comes to implementing a memorable customer service experience. A strong customer experience starts with the right training. And, many companies are turning to Learning Management Systems to ensure that service teams are trained to deliver repeatable customer service experience. Let’s face it, customer...
Read moreWith companies seeking new income-generating opportunities and ways to increase indirect revenue, many are surprised to find that the answer may be as simple as training channel partners. Your network of salespeople, resellers, and vendors are a key source of revenue and growth. That’s why they need viable resources to sell, satisfy customers, and foster...
Read moreCrafting an appealing online training incentives program is an excellent way to motivate distributed workforces and members of your extended enterprise. Effectively training your contractors, resellers, partners, and employees is one proven way to reinforce key business objectives and improve your bottom line. The convenience and flexibility of Learning Management Systems (LMS) certainly helps, but however, partners need quantifiable reasons...
Read moreGlobalization means businesses have an ever increasing need to scale their operations, and recent Mindflash reviews suggest that we're helping businesses do just that!
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