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In Mindflash, we were able to sign up and spin out a course within moments, it’s so easy to use, and easy to manage. Perfect for our customers.
Natalie Baryla / Training Program Manager / Yammer, Inc.

Situation

Yammer is a rapidly growing subsidiary of Microsoft, with offices across the United States, in London, and in Melbourne. After the massive growth that took place from being acquired by Microsoft, Yammer had a dilemma: how do we train our continuously expanding customer base? Natalie Baryla – training manager with Yammer’s YES team (Yammer Education Services) needed to be able to rapidly deploy training to a large group of customers across several global offices and time zones. With a distributed group of trainees each using Yammer in a different organizational capacity, Natalie needed a tool that would allow her to standardize training across their customer base for everything from certification programs to initial Yammer rollouts to prework for live classes.

Solution

To solve this, Natalie had a list of features for the ideal LMS:

Natalie rolled out training in Mindflash to over 1,000 of Yammer’s global customers. She was able to not only create four global certification programs and roll them out to their customer base, and she was able to transform Yammer’s existing content into interactive training.

Results

200 certifications were issued with participants.
Customers across the globe have been trained on best practices.
Yammer creates courses for rollouts, prework for live classes, and platform administration.

Additional resources

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