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With Mindflash, we can show everyone how to do something the Dyson way, and then make sure that everyone is equipped to do it.
Jesse Hartigan / U.S. National Training Manager / Dyson

Situation

Frustrated with a vacuum cleaner that lost its suction, James Dyson founded Dyson from a coach house in the southwest of England. Some 5,127 prototypes later, he perfected the technology behind the world’s first vacuum that didn’t lose suction. This internationally recognized innovator has grown to $2 billion global enterprise, holds over 3,500 patents for 500 inventions, and sells Dyson technology in more than 60 countries. Dyson landed in the U.S. in 2002 and hasn’t looked back. From their U.S. headquarters in Chicago’s River North, Dyson determines how to communicate and spread their technology across the U.S.

In 2013, Dyson had several divisions of their business that required more sophisticated training. The company had thousands of people to train across the country, demoing their vacuums in retail locations. One of the third-parties that Dyson worked with had a demo workforce with a $2 million sales goal… that they weren’t hitting. They had to educate thousands of resellers each year in the company’s advanced technology and keep them up-to-date on new product releases.

This was a multi-million-dollar challenge. How could the company track and manage the quality of the third-party company’s messaging and demo process?

Solution

Dyson implemented Mindflash and found it to be a highly-effective, multi-faceted solution to their business issues. They utilized Mindflash’s course completion and quiz score information from their third-party resellers to determine that the money was best spent on internal initiatives. They added online training initiatives for resellers and a mobile training component for brand awareness.

Today, Dyson has built out a comprehensive, blended training program that includes online training, live training for new product launches, and brand-evangelism training. Mindflash is recognized as a critical driving factor in the continued growth of the company and has helped their bottom line significantly.

Results

Consistent messaging on key products and branding throughout Dyson channels.
Implemented a large-scale reseller channel training program, and tracked its effectiveness, with limited staff and budget.
Increased sales in core partner stores from $50 million to $150 million.

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