DAVE ANDERSON | 4 MIN READ You have certain expectations for your employees. You not only need them to produce results. You also need them to follow the right procedures as they work toward their goals. Training employees is an important part of running a successful organization. Even though you have smart and talented people...
Read moreDAVE ANDERSON | 5 MIN READ Have you ever started a new job and been told learning the role will be like “drinking from a fire hose?” Did you ever pull an all-nighter in college to cram for a test?
Read moreJEN SCOPO | 2 MIN READ Building exciting training content starts by establishing your goal and working backward. While this is a good roadmap for creating materials that help your learners reach that goal, strong learning modules need to be broad enough so that you can successfully reach all the different types of learners that...
Read moreBob Casey | 7 MIN READ Albert Einstein is credited with saying that “the most powerful force in the universe is compound interest.” The most powerful force in software businesses is revenue retention. High revenue retention rates create extremely valuable businesses, given that in a business with 100% revenue retention, each new sale provides pure...
Read moreHave you ever had a bad customer experience? Whether you were put on hold forever, dealt with an incompetent representative, or continued to experience poor service due to unresolved issues, these are all common blunders in the customer service industry. When the customer experience is less than your best, businesses lose big and it can...
Read moreWith initiatives like upstream and AMP along with general consolidation of Multiple Listing Services (MLSs), it's clear that the real estate industry is rapidly changing to keep up with the pace of the market. Consumers and brokers alike have high expectations of MLSs. When asked, 57% of MLSs believe that consumers are driving change, according...
Read moreCustomers make the world go round. If you haven’t figured it out by now then you’re behind the eight ball. Businesses are being challenged to give customers what they want, when they want. And, if one company doesn’t meet their needs, customers are passing the almighty dollar to another more worthy vendor.
Read moreIt’s no secret – every company wants to improve profitability, but keeping customers satisfied is a major part of the equation. And with the array of competitive options available to consumers, businesses are challenged to retain and engage customers. One delay on a support ticket reply can cause a customer to bail ship and try a competitor...
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